In case of emergency CALL 111. If you see smoke or fire and believe there's a risk to people or property, call 111 and ask for 'Fire' immediately. If you're not sure whether it's a real emergency or not, call 111 and ask.

When in doubt, call 111.
What you need to tell Fire and Emergency New Zealand:
When you call 111, an operator will ask whether you need Fire, Ambulance or Police.

Ask immediately for 'Fire'. (Ambulance and Police may also attend but the first priority is to get a fire appliance on the way.)

Always call 111 if you need a fire appliance. Don't call your local fire station.

You'll need to give our 111 staff the following information to help crews find the fire:

House number
Street name
Nearest intersection
Suburb and city
Rural Address Property Identification (RAPID) number if you have one

Once they know the location of the fire, they'll ask about the nature of the emergency. They'll probably ask if anyone is injured or trapped. This will help us make sure the first responders are ready to act when they arrive.